Privacy Policy

TS NOC LTD (“NOCTeam”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, store and use your personal data. We only use your information in line with the UK GDPR and the Data Protection Act 2018. Your information is held securely, and access is restricted on a ‘need to know’ basis.

1. Who we are

This website is owned and operated by TS NOC LTD, registered in England and Wales under company number 15354414 (VAT number 478101295), with its registered office at 5 Brayford Square, London, England, E1 0SG. We are registered as a Data Controller with the UK Information Commissioner’s Office under registration number ZB800918.

For any questions about this policy or your personal data, contact our Compliance Officer at [email protected].

2. The information we collect about you

We process the personal data of customers and prospects. We may collect, store and use the following:

• Information you provide via our website enquiry form: first name, last name, email address, telephone number, company name, and the content of your message.
• Information you provide when you register for, or enquire about, our services.
• Information you provide when you subscribe to our newsletter or marketing.
• Information contained in any communications you send us, including content and associated metadata.
• Any other personal information you choose to send us, including business cards.
• Technical information collected automatically: your IP address and other online identifiers, device and browser information, and how you use our website (via cookies and analytics, see Cookies).

You may only provide us with another individual’s personal data if you have their consent to do so, on the understanding that it will be processed as described in this policy. Please let us know if the data we hold about you needs to be corrected or updated.

3. How we use your information, and our legal basis

We process your personal data on the following grounds:

For telephone marketing, we screen numbers against the Telephone Preference Service (TPS) and Corporate TPS, and only call listed numbers where you have told us we may. You can opt out of marketing at any time using the unsubscribe links in our messages or by contacting [email protected].

4. Who we share your information with

Your information may be processed by the following parties under our control. We do not sell your personal data.

5. International data transfers

Some processing takes place outside the UK: our operations team is based in Sri Lanka, certain providers (such as Google) operate in the United States, and Brevo is based in the EU. Whenever we transfer your data outside the UK, we ensure a similar level of protection through one of the following safeguards:

• Transfers to countries covered by UK adequacy regulations (including the EU and, for certified providers, the UK-US Data Bridge).
• The UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, where adequacy does not apply.

6. How long we keep your information

We do not keep your personal data for longer than necessary. When it is no longer required, we dispose of it securely.

• Enquiry and contact data: up to 24 months after your last contact, unless an ongoing relationship requires otherwise.
• Marketing data: 24 months since your last interaction with us, or until you opt out.
• Customer and contract records: for the duration of the contract and as required for legal, accounting and tax purposes (typically six years).
• Opt-out (suppression) records: kept for as long as necessary to honour your preference.

7. Your rights

Under UK data protection law you have the right to: access your data; have it rectified, erased or restricted; object to processing; data portability; and withdraw consent at any time. You may also complain to the Information Commissioner’s Office (ICO), the UK regulator, although we would appreciate the chance to address your concerns first.

To exercise any of these rights, contact the Compliance Officer at [email protected]. You will not usually have to pay a fee, and we aim to respond within one month. We may ask you to confirm your identity before acting on a request.

8. Data security

We have appropriate technical and organisational measures in place to prevent your personal data from being lost, misused, accessed without authorisation, altered or disclosed. Access is limited to those with a business need, who are subject to a duty of confidentiality. We have procedures to deal with any suspected personal data breach and will notify you and the relevant regulator where we are legally required to do so.

9. Cookies

When you first visit our website, we ask for your consent to non-essential cookies through our cookie banner. Cookies are small text files stored on your device. You can change or withdraw your choices at any time via the banner, the Cookie settings link in our footer, or your browser settings.

• Strictly necessary cookies: required for the website to function. No consent is needed and these do not identify you.
• Analytics cookies (Google Analytics 4): set only with your consent. They help us understand how the website is used so we can improve it. You can read Google’s privacy policy for more detail.

We do not use advertising or targeting cookies. If you disable cookies, some features may not work as expected.

10. Third-party websites

Our website may contain links to other websites outside our control and not covered by this policy. If you follow these links, please read the operator’s own privacy policy before providing any personal data.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Please check back periodically.

12. Contact us

Compliance Officer, TS NOC LTD, 5 Brayford Square, London, England, E1 0SG. Email: [email protected].